Privacy Policy

1. Introduction

Cohdesk Ltd (“Cohdesk,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading automation platform and related services (collectively, the “Service”).

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide Directly

• Account registration information (name, email address, password)
• Broker connection credentials (processed through secure OAuth; we do not store passwords)
• Trading strategy configurations and bot settings
• Payment information (processed by third-party payment processors; we do not store full card numbers)
• Communications with our support team
• Any other information you choose to provide

2.2 Information Collected Automatically

• Device information (device type, operating system, browser type)
• IP address and approximate geographic location
• Usage data (pages visited, features used, time spent)
• Trading activity and performance metrics (for analytics purposes)
• Log data and error reports

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Execute trades on your behalf through connected brokers
• Process transactions and manage subscriptions
• Analyze and improve our platform performance and user experience
• Communicate with you about updates, security alerts, and support
• Detect, prevent, and address fraud, abuse, or unauthorized access
• Comply with legal obligations and enforce our terms

4. Data Security

We implement industry-standard security measures to protect your information:

• AES-256 encryption for sensitive data at rest
• TLS 1.3 encryption for data in transit
• OAuth-based broker connections (we do not store broker passwords)
• Regular security assessments and code reviews
• Secure cloud infrastructure with access controls
• Employee access limitations and security training

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Connected brokers: Only the information necessary to execute your trades
• Payment processors: To process subscription payments
• Service providers: Cloud hosting, analytics, and support tools that help us operate the platform
• Legal requirements: When required by law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of assets

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your account and associated data
• Object to or restrict certain processing activities
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent
• Revoke broker connections at any time through your dashboard
• Opt out of marketing communications

To exercise these rights, please contact us at privacy@cohdesk.com.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide our services. Specific retention periods include:

• Account information: Duration of account plus 30 days after deletion
• Trade history: Up to 7 years for compliance and analytics purposes
• Support communications: 3 years from last interaction
• Log data: 90 days for operational purposes

You may request deletion of your data at any time, subject to legal retention requirements.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and authentication state
• Remember your preferences and settings
• Analyze how users interact with our platform
• Improve performance and user experience

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data in accordance with applicable laws.

10. Children's Privacy

The Service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a prominent notice on our platform at least 30 days before the changes take effect. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: